The Training Content interface allows you to deploy ready-made or create custom-made training to coach your reps on the right skills, in the right areas, at the right time. This training content help reps take immediate action on incoming buyer and customer feedback based on their level of skill in that competency. Reps receive this training through Automated Email Alerts and the Competencies Module.
This guide will walk you through how to set up just-in-time coaching content mapped to defined competencies. Click through the walkthroughs below to learn more.
Table of contents:
- Overview
- Adding custom content
- Creating text content
- Creating a video carousel
- Creating media with text content
- Creating a button
- Adding external content
Overview
This walkthrough provides a general overview of the module to familiarize you with the essentials and best practices.
Adding custom content
This walkthrough details how to begin adding custom content for the individual competencies.
Creating text content
If the custom content is selected, this walkthrough details how to begin creating text content.
Creating a video carousel
If the custom content is selected, this walkthrough details how to begin creating a video carousel.
Creating media with text content
If the custom content is selected, this walkthrough details how to begin creating media with text content.
Creating a button
If the custom content is selected, this walkthrough details how to begin creating button content.
Adding external content
This walkthrough details how to begin adding external content for the individual competencies.