Below are common terms you may encounter while using TruVoice and their definitions.

• • Driver: The highest level of feedback categorization area containing one or more attributes. For example this could be Sales, or Support, or Business Case
  • Attribute: The topic of an insight, which could be a criterion from a survey or a more general topic not specifically rated in the survey
  • Criteria: A specific topic of interest in the survey for which respondents provide a rating
  • Aspect: A more detailed component of an attribute
  • Sample: The population of individuals eligible to receive a feedback survey
  • Competency: Describes a particular sales skill, solution capability or company attribute
  • Profile: The collection of feedback for a specific opportunity, which could include feedback from multiple respondents.
  • CIP: Client Initiative Program
  • Dashlet: A self-contained data visualization that is accessible on the homepage dashboard of TruVoice.
  • External Widget: A dashlet (data visualization) that is accessible from a third-party platform via iframe.
  • Coded Interviews: The output of an interview is the customer's verbatim responses. In order to report on these responses they must be categorized, which is called “coding”.
  • Tipping Points: Performance levels needed to increase the probability of winning.
  • Quote: A verbatim free text response from a survey or interview respondent.
  • Lower/Upper Quartile: Divisions of the skills score data into four equal parts, with the lower quartile at the 25th percentile and the upper quartile at the 75th percentile. Dynamically calculated based on the spread of ratings.
  • Best/Worst in Class: The highest or lowest rep performance rating for a given competency, with a minimum of 3 or more data points.