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Dashlet : Win Rates

  • Updated

What is it?

The Win Rates dashlet in TruVoice is designed to provide insights into competitive performance based on client feedback. It offers a comprehensive view of how often a client wins deals against specific competitors and the associated win rates.

Glossary

  • Dashlet: A self-contained data visualization that is accessible on the homepage dashboard of TruVoice.
  • Competitive Insights: Insights into the competitive landscape derived from client feedback.
  • Win Rate: The percentage of wins against a specific competitor based on either opportunity count or amount won.
  • Strongest Competitor: The primary competitor that the client faced in a deal, whether they won or lost.

Key Benefits

  • Comprehensive Analysis: TruVoice offers a holistic view of competitive performance, considering both the frequency of encounters and win rates.
  • Data Accuracy: By capturing feedback directly from clients, TruVoice provides accurate insights into competitive dynamics, avoiding the pitfalls of relying solely on CRM data. 
  • Statistical Inference: Even with a subset of data, TruVoice enables statistical inferences to understand competitive performance trends accurately.
  • Customizable Metrics: Users can analyze win rates based on opportunity count or amount won, providing flexibility in evaluating performance metrics.
  • Integration with TruSales: TruVoice seamlessly integrates with TruSales, allowing users to access additional pipeline analytics for deeper insights into deal performance.

Navigation

The Win Rate Dashlet is a feature that is accessed on the homepage of TruVoice; the Role-Based Dashboard, if prescribed to that role, or can be manually added. 

  • On the dashboard, click on Add Dashlet
  • Click on Insert on Win Rates
  • Configure the dashlet and add Filters as required
  • Click on Add to Dashboard

Dashlet Overview

The following columns provide the breakdown to show how often a client wins deals against specific competitors, the amount won/lost, and the win rate frequency.

  • Competitor: displays a list of competitors ranked by frequency, showcasing the most encountered competitors. Clicking the competitor name takes the user to the associated Battlecard.
  • Your Count Win Rate: provides insights into the success rate of winning deals based on the number of opportunities (or deals) encountered with a specific competitor. The count win rate is calculated by dividing the number of opportunities won by the client against a specific competitor by the total number of opportunities encountered with that competitor, expressed as a percentage
  • Your Amount Win Rate: provides insights into the success rate of winning deals based on the total value of opportunities encountered with a specific competitor. The amount win rate is calculated by dividing the total value of opportunities won by the client against a specific competitor by the total value of opportunities encountered with that competitor, expressed as a percentage.
  • Amount You Won: provides insights into the total value of deals won by the client against specific competitors. The amount won is calculated by summing up the total value of all deals won by the client against each competitor.
  • Amount Lost to Them: provides insights into the total value of deals lost by the client to specific competitors. The amount lost to them is calculated by summing up the total value of all deals lost by the client to each competitor.
  • Frequency: provides insights into how often a specific competitor was encountered as the strongest competitor in deals where feedback was captured. The frequency is calculated by counting the number of times a specific competitor was identified as the strongest competitor across all deals where feedback was captured.

Dashlet Settings 

  • Dashlet Title: To set any custom title for the dashlet. It is set to "Win Rates" by default.
  • Dashlet Subtitle: To set any custom subtitle for the dashlet.  
  • Dashlet Width: To set the width of the dashlet. "Small" is the default dashlet width.
  • Dashlet Height: To set the height of the dashlet. "Small" is the default dashlet width.
  • Filters: To set filters for viewing data set reflecting any particular set of conditions, time period, etc.
  • Remove Dashlet: To delete the dashlet and remove it from Dashboard.
  • Cancel: To close the settings pop-up and cancel any changes made. Data will stay the same as before.
  • Save: To save the changes made and close the pop-up. Data will refresh as per the changes made.

Dashlet Actions

  • Help: To navigate to helpdesk document.
  • Edit: To edit the details with dashlet, like title, competitor, display conditions, filters, etc.
  • Remove: To delete the dashlet.

Example Use Cases

  • Interpreting Win Rates: Users can interpret win rates based on opportunity count or amount won, gaining insights into competitive performance.
  • Drilling Down: Clicking on a competitor's name redirects users to their Battlecard, providing in-depth insights into the competitor's strengths and weaknesses.
  • Exporting Data: Users can export the Win Rates data to Excel for further analysis or reporting purposes.

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