What is it

The Feedback Types Dashlet helps you see total feedback responses, understand their sources (Surveys, Phone Interviews, or both), and evaluate the success rate of each method—all in one place.

• Glossary
• Key Benefit
• Navigation
• Chart Types
• Example Use Cases

Glossary

• Feedback Types Dashlet
  A dashboard widget that visualizes different feedback collection methods such as Surveys, Phone Interviews, and Combined (Survey + Phone).
• Feedback Profiles
  Total number of feedback entries captured across all feedback types.
• Attempted
  Number of times a feedback request was initiated.
• Success
  Number of successfully completed feedback responses.
• Success Rate
  Percentage of successful responses out of total attempts for each feedback type.
• Donut Chart
  A circular visualization used to show the proportional distribution of feedback types.
• Dashlet Width & Height
  Configuration settings that control how much space the dashlet occupies across devices (Mobile, Desktop, Large Desktop).
• Filters
  Options to refine the displayed data based on selected criteria.

Key Benefits

• Provides a quick visual breakdown of feedback collection performance.
• Helps identify which feedback channel is most effective (e.g., Survey vs Phone).
• Enables data-driven decision-making by comparing success rates.
• Supports responsive layout customization for different screen sizes.
• Allows users to filter and focus on specific datasets for deeper analysis.
• Improves visibility of engagement metrics in one consolidated view.

Navigation

The Feedback Types dashlet is a feature that is accessed on the homepage of TruVoice—the Role-Based Dashboards—if prescribed a relevant role. It can also be manually added by any user that is interested in tracking this data.

Feedback Types shows the count and percentage of published profiles that contain Survey data, Phone Interview data, or both. The dashlet provides the ability to quickly toggle between common time periods of interest, including the most recent 1 month, 6 months,1 year, or All Time. The dashlet has two chart options: "Donut", which is the default, or "Success Rate." 

Chart Types

The Feedback Types Dashlet supports the following chart types to visualize feedback data:

1. Donut Chart

• Displays the distribution of feedback types (e.g., Surveys, Phone Interviews, Survey + Phone).
• Each segment represents a feedback category.
• The center shows the total number of feedback profiles.
• Best used for quick comparison of proportions across feedback types.

2. Success Rate

• Displays the performance of each feedback type based on success percentage.
• Shows:
  • Attempted
  • Success
  • Success Rate (%)
• Often represented using gauges or percentage indicators.
• Best used for analyzing effectiveness of each feedback method.

Example Use Cases

• Product Teams
  Analyze which feedback method yields higher response rates to improve user engagement.
• Customer Experience Teams
  Monitor effectiveness of outreach strategies like surveys vs phone calls.
• Operations Teams
  Track overall feedback collection performance across time periods.
• Management/Stakeholders
  Get a quick snapshot of feedback trends for reporting and decision-making.
• QA / Analysts
  Validate whether feedback data is being captured and processed correctly across channels.