This release includes several enhancements and bug fixes for TruVoice:

• Enhancements:
  • Added a ‘Approve Interview’ label to the column in Feedback Profiles.
  • Updated the collectors to allow users with specific rights to access the Collector module
  • Added ability to merge No Decision data with Loss data in Driver Insights for customers who do not consider the two as separate aggregations
  • Improved support for Customer Success data aggregation via augmentation of existing user roles + the addition of a new role:
    • The former “Account Manager” role has been renamed to “Customer Success Representative”
    • The former “Customer Success” role has been renamed to “Customer Success Manager”
    • A new role for “Customer Success Leader” has been added
    • Team-based hierarchies leveraging these three roles can now be created and used in downstream aggregations and filtering, including Performance Monitor and Criteria Performance Dashlets
• Fixes:
  • Fixed an issue with custom fields not displaying the list options for a multi-select or single-select custom fields.
  • Survey Builder:
    • Fixed an issue with answer options not appearing even with the correct display conditions for a specific program.
    • Fixed an issue with the custom client name is not appearing correctly for a program.
    • Fixed an issue with editing the KPI statements in dynamic content.
  • Fixed an Issue with the sorting functionality not working in Feedback Profiles for the ‘Latest Feedback’ column.
  • Sample Status:
    • Fixed an issue where the horizontal scroll bar did not work when viewing a contact’s history.
    • Fixed an issue with the date and time tokens not populating correctly.
  • Fixed an issue with the date selector not showing for the outside email disposition.
  • Resolved issue with competitor strengths & weaknesses failing to export from Battlecards
  • Fixed an issue preventing certain data changes from saving under certain circumstances in User Management
  • Fixed an issue causing required questions not to populate correctly in the Interview tool under certain circumstances
  • Resolved data mapping conflicts for Discovery Sessions
  • Resolved issue preventing publication of profiles that contain AI-generated insights
  • Fixed an issue preventing new user accounts from being created under certain circumstances with enhanced email address validation
  • Resolved an issue with profile restrictions not applying properly under certain circumstances
  • Fixed an issue preventing a Custom Dashlet from populating correctly under certain circumstances