TruVoice provides a vast collection of filter conditions to enable you to slice and dice your data with precision and easily find answers to your most burning questions. Each condition has varying parameters to it that are described here to help you more easily identify which condition to use when.
Filter Conditions
| Condition | Operators | Parameters | Common Usage |
| Feedback Type |
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Returning only profiles with qualitative interview content |
| Product |
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Returning only profiles relating to a specific product |
| Outcome |
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Returning only profiles pertaining to a specific outcome |
| Evaluated Competitors |
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Returning only profiles where a specific competitor was involved in the deal |
| Strongest Competitors |
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Returning only profiles where a specific competitor was identified as the strongest competitor |
| Winning Vendor |
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Returning only profiles where a specific vendor was the winner of the deal |
| Date |
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Returning only profiles where the specified date operator falls within the specified range |
| Opportunity Value |
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Returning only profiles valued above a certain amount or within a certain range |
| Tags |
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Returning only profiles that have a specific tag, such as a particular sales region or vertical |
| Outcome Strength |
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Returning only profiles that have a particular Outcome Strength, typically paired with a specific Outcome filter |
| Price Position |
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Returning only profiles identified as having a specific Price Position vs. the strongest competitor, typically paired with Value Position to assess Solution Desirability |
| Sales Rep |
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Returning only profiles linked to a specific seller |
| Sales Manager |
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Returning only profiles linked to a specific Sales Manager or linked to Sales Reps on a specific Sales Manager's Team |
| Account Manager |
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Returning only profiles linked to a specific Account Manager |
| Industry |
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Returning only profiles relevant to a specific industry, typically paired with Outcome:Win filter to identify potential Customer Reference candidates |
| Buyer Role |
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Returning only profiles from respondents that had a higher level of influence on the decision |
| Buyer Type |
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Returning only profiles from specific types of respondents |
| Response |
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Returning data only for a few specific respondents to aggregate a very niche data set |
| Opportunity |
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Similar to the 'Response' condition, but retrieves data for all published respondents for a single opportunity. Functionally the same as the 'Response' condition if all opportunities only have one respondent. |
| Question |
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Returning only profiles where a particular question was answered with a specific response |
| Buyer Insight |
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Returning only profiles where a particular insight categorization was derived from the feedback |
| Interview Eligible |
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Returning only profiles for respondents that have opted into participating in a follow up phone interview |
| Source |
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Returning only profiles for opportunities that were added to the system via a specific mechanism |
| Lifecycle Stage |
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Returning only profiles for opportunities where feedback was obtained at a specific point in the customer's lifecycle |
| Research Type |
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Returning only profiles for a specific Research Type. Only applicable to Voice of The Buyer programs. |
| Decision Type |
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Returning only profiles for a specific Decision Type to assess buyers' perspectives in a specific decision scenario |
| Customer Type |
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Returning only profiles for a specific customer type |
| Evaluation Type |
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Returning only profiles where a competitor was or wasn't involved to assess buyers' perspectives when they don't have anything to compare against |
| Purchase Type |
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Returning only profiles where a purchase was actually completed |
| Result Type |
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Returning only profiles for a specific Result Type. Similar to Outcome, but more descriptive to allow drilling into a more specific dataset without having to build multiple filter conditions |
| Experience Type |
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Returning only profiles for customers at a particular stage of their journey with you |
| Experience Condition |
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Returning only profiles for customers that are having a negative experience with your solution so you can assess and strategize on improving those relationships before they churn |
| Experience Strength |
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Returning only profiles for customers where their current experience level is of a particular strength. Typically paired with an Experience Condition filter to isolate the customers with the strongest negative experience, as those are most likely to churn or defect soon |
| Value Level |
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Returning only profiles for customers identified as not getting much value from your solution to assess where their needs aren't being met and course correct accordingly |
| Value Direction |
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Returning only profiles for customers that perceive the value of your solution not delivering as promised |
| Value Position |
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Returning only profiles for customers that don't perceive your solution as delivering sufficient value for the price they're paying for it |
| Effort Level |
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Returning only profiles for customers that feel like they have to expend a disproportionate amount of effort to obtain value from your solution |
| NPS Type |
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Returning only profiles for customers that are likely to recommend you (for positive customer references) or that are unlikely to recommend you (to identify at-risk customers). Can also be used to gauge new customers' perceptions of you before they're actually a customer |
| Future Business |
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Returning only profiles for customers that are likely to purchase your solution in the future. Typically paired with the Outcome:No Decision filter to identify potential quick revenue opportunities |
| Advisor Type |
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Returning only profiles for customers that view you as a trusted advisor. Typically paired with an NPS:Promoter filter for identifying good customer references |
| ROI Type |
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Returning only profiles for customers that perceive your solution as delivering significant ROI, also typically paired with other filters to identify good customer reference candidates |
| Data Scope |
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Returning only profiles that the logged-in user has ownership of, either directly or via a Team. Only applicable to users with a Sales role |