This release includes several enhancements and bug fixes for TruVoice:
Enhancements:
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Custom Dashlet
- The much anticipated Custom Dashlet is now live, enabling users to create visualizations from any question in a variety of formats depending on the question type. Combined with filtering, this provides ultimate flexibility in creating a true, real-time trend report on a user's dashboard.
Learn more about Custom Dashlet
- The much anticipated Custom Dashlet is now live, enabling users to create visualizations from any question in a variety of formats depending on the question type. Combined with filtering, this provides ultimate flexibility in creating a true, real-time trend report on a user's dashboard.
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Feedback Types Dashlet
- The Feedback Types Dashlet has been updated to reflect more useful information about the types of feedback that have been obtained for a program. Instead of showing a simple count of each type, it now shows the count of attempted contacts for each type, and the corresponding Success Rate as well. We have also resolved an issue with how certain counts were being determined in the first place, resulting in better accuracy of this data.
Learn more about Feedback Types
- The Feedback Types Dashlet has been updated to reflect more useful information about the types of feedback that have been obtained for a program. Instead of showing a simple count of each type, it now shows the count of attempted contacts for each type, and the corresponding Success Rate as well. We have also resolved an issue with how certain counts were being determined in the first place, resulting in better accuracy of this data.
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Filters Refactor
- The entirety of Dashboard Filtering (both for Dashlets and Dashboard Pages) received some under-the-hood work to improve efficiency of filtering, enable the concept of Dynamic Filters to work, and resolve an issue preventing filtered Dashlets from updating in real time.
Learn more about filtering
- The entirety of Dashboard Filtering (both for Dashlets and Dashboard Pages) received some under-the-hood work to improve efficiency of filtering, enable the concept of Dynamic Filters to work, and resolve an issue preventing filtered Dashlets from updating in real time.
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Dynamic Filters
- The first iteration of Dynamic Filtering is now live. Dynamic Filters are designed to provide Dashlets and Saved Workspaces with a way to reflect real-time data as new data is obtained without having to periodically adjust a saved filter. Dynamic Filters take out the guesswork of certain metrics, enabling you to set one filter and always be receiving data based on which element of those metrics currently has the highest frequency at that point in time.
Learn more about Dynamic Filters
- The first iteration of Dynamic Filtering is now live. Dynamic Filters are designed to provide Dashlets and Saved Workspaces with a way to reflect real-time data as new data is obtained without having to periodically adjust a saved filter. Dynamic Filters take out the guesswork of certain metrics, enabling you to set one filter and always be receiving data based on which element of those metrics currently has the highest frequency at that point in time.
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Driver Insights
- The Outcome Reasons and Experience Drivers modules have been retired in favor of Driver Insights, which provides a superior and simpler visualization of the reasons for winning/losing and reasons for positive/negative experiences in one place.
Learn more about Driver Insights
- The Outcome Reasons and Experience Drivers modules have been retired in favor of Driver Insights, which provides a superior and simpler visualization of the reasons for winning/losing and reasons for positive/negative experiences in one place.
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Sample Status
- The Sample Status module has received a major face lift with this release, providing greatly improved visualizations, a smoother user experience, and resolution of issues with the way certain metrics were being counted.
Learn more about Sample Status
- The Sample Status module has received a major face lift with this release, providing greatly improved visualizations, a smoother user experience, and resolution of issues with the way certain metrics were being counted.
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Responses
- The Responses module has also received a major face lift, bringing a significant improvement to the visualizations of data and general user experience. The new version is similar to the Custom Dashlet, but with data for all of the questions in one place.
Learn more about Responses
- The Responses module has also received a major face lift, bringing a significant improvement to the visualizations of data and general user experience. The new version is similar to the Custom Dashlet, but with data for all of the questions in one place.
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Organization Settings
- The Organization Settings module has replaced the Client Settings module, providing an overall better user experience, the ability to modify more org-level settings in a self-service setting, as well as some additional settings that relate to upcoming AI features.
Learn more about Organization Settings
- The Organization Settings module has replaced the Client Settings module, providing an overall better user experience, the ability to modify more org-level settings in a self-service setting, as well as some additional settings that relate to upcoming AI features.